Frequently Asked Questions

In this section we include the most usual doubts related to Cibernàrium. If you can't find what you are looking for, get in touch with us.

 

09. What do I have to do if I cannot come to an activity I was enrolled in?

Título pregunta 11 FAQ

Título pregunta 11 FAQ

>> Face-to-face activities

If you cannot attend the activity after enrolling, it will be necessary for you to unregister so that another person can take advantage of your place. You can do this by accessing, via the website, your Personal Area of ​​Barcelona Activa.

The cancellation can be made no later than 12 hours before the date of the activity. If you do not attend the activity and you have not unregistered within these deadlines, a penalty for absence will be applied (see the FAQ's).

>> Online activities

The non-completion of an online activity does not generate penalty or restrictions to point to another.

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